Session Summary: What if you treated your leadership like a customer service experience? In this episode, you’ll discover 5 powerful strategies to boost engagement, build loyalty, and create a team fully invested in your vision. You’ll learn why leadership is more like chess than checkers, how to close communication gaps with over-communication, and why dealing hope and leading with a growth mindset are critical during challenging times. You’ll also uncover how to create raving fans of your leadership through trust, respect, and development—while balancing encouragement with correction so your team members can grow to their full potential. Whether you’re leading a small team or a large organization, these insights will help you build a culture where people don’t just stay—they thrive. Enjoy!

Leader Guide

Download and follow along with fill in the blanks from the Leader Guide as well as the self/group reflection questions for you and your team to discuss.